Frequently Asked Questions

Head to the Memberships section on our homepage, choose the plan that suits you, and click through to sign up securely via GymMaster. The current membership price and any joining fee for your plan are shown before you complete sign-up.

Most ongoing memberships (weekly and pre-paid terms) include a joining fee, shown on the membership card and confirmed at sign-up. Visit passes and student memberships have no joining fee. We also run specials from time to time with the joining fee waived — check the Memberships section for what's currently on offer.

Yes. Full details on cancelling and pausing a membership are set out in our Cancellation, Holds & Termination terms. If you're not sure where you stand, contact us and we'll talk you through it.

Student memberships are available for ages 14–19 with a current student ID. The membership automatically expires once you turn 20 — see our Student Memberships section for current pricing.

Access outside staffed hours is controlled through the GymMaster app and Bluetooth entry system, so only members and people who've bought a valid pass can get in — nobody can just walk in off the street unstaffed. Members have also told us they feel safe training after hours thanks to security measures like panic buttons and CCTV on site.

Reception staffing hours are shown live on our homepage under Staffed Hours, including whether reception is open right now. The gym itself is accessible 24/7 for members regardless of staffing.

Yes — casual visit passes and multi-visit packs are available with no membership required. After hours, you can buy a single visit pass online to get access. During staffed hours, you're also welcome to come in with a friend who's a member and buy a pass at the counter — you'll just need to give your full name and details. See our Casual Visit Guide for how it works when you arrive.

No problem. Our Member Access Guide has the GymMaster app download and full access steps any time you need to check them again.